FREQUENTLY ASKED QUESTIONS

What is “Out of Luck”?

Out of Luck is more than a brand.

We’re a collective of people who love cars, creativity, and good vibes. OOL started with the idea of bringing some of that energy back to the car scene and creating something people could feel a part of.

We’re not here to tell you what you should drive, what you should wear, or how you should fit in.

Build what you want. Wear what you want. Do what you want.

At the end of the day, we’re just a couple of homies doing what we love and building a community around it.

How do I join?

You don’t. You already did.

OOL isn’t an actual “club” with memberships, applications, or requirements.

If you support what we do, rock our stuff, come to our events, share our content, or simply enjoy what we create — you’re part of OOL.

We support the people who support us.

That’s it. That’s the club.

How can I get featured?

Just support.

We love seeing what people do with OOL, whether it’s your car, your fit, your collection, or whatever you’re into.

If you’re rocking OOL, tag us in your posts and send them our way. We regularly share content from the community.

We don’t have a submission fee, application, or follower requirement.

If we see something we fuck with, we’ll share it. 🖤

Where is my package?

We’re a small operation, so please allow 7–14 business days for your order to be fulfilled unless a different timeframe is stated in the product description.

Once your order ships, tracking information will be sent to the email used at checkout when tracking is available.

Some smaller items, such as stickers, may be shipped in envelopes without tracking.

If you have questions about your order or just want an update, never hesitate to reach out. We’d rather you ask than sit there wondering where your shit is. 🖤

Refunds & Replacements

All sales are final.

Most of our products are produced in limited quantities and many are never remade, so we do not accept returns or offer refunds simply because you changed your mind, ordered the wrong size, or no longer want an item.

Replacements are only offered for items that arrive defective.

If your order arrives with a defect, contact us with your order number and clear photos of the issue so we can take care of it.

Refunds are only offered in the following situations:

• Your order has not shipped and cannot be fulfilled.
• Your tracking information has been completely frozen for 30 consecutive days with no movement.

A shipping delay does not automatically qualify for a refund as long as tracking is still actively updating.

How do I request a refund or replacement?

Email outofluck.club@gmail.com with your order number and an explanation of the issue.

For defective items, please include clear photos showing the defect.

We’ll review your request and get back to you with the appropriate resolution.

How long do refunds take?

Once a refund has been approved and processed, please allow up to 7 business days for the funds to return to your original payment method.

You’ll receive a confirmation email once the refund has been processed.

Are shipping costs refundable?

Original shipping costs are non-refundable.

By placing an order with Out of Luck Club, you acknowledge and agree to this refund and replacement policy.